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Dial-an-auto comes to Mumbai city

Mumbai’s much-awaited solution to the auto-rickshaw driver’s refusal for plying, dial-an-auto, is here; however, it will cost you an extra Rs20 for your regular fare for every ride. Starting today, 300 auto drivers will provide their service through a call centre facility, named Rickshawale.


Hemant Jain, Sandeep Agarwal and Gaurav Kohli, three Mumbai based entrepreneurs have set up this facility where commuters can call up the number 022-25747474 and book an autorickshaw service for their desired destination. Commuters will immediately receive a confirmation about their booking on their mobile phone along with the name and mobile number of an auto driver and his vehicle number.

Hemant Jain of Rikshawale explains, “The customer will only need to provide his mobile number and his route for travelling to make the booking. They will be conveyed about the availability of auto immediately on the phone and confirmation will be provided through SMS.

He added that the fare for journey will be calculated based on Road Transport Authority tariff (normal tariff) card and commuters will have to pay Rs20 extra to the auto driver for using this service. Company has reduced this fee to Rs 10 for senior citizens, handicap people and expecting mothers.

Commuters were glad to hear about such service coming to city. Shriram Pandey, a sales executive working at Andheri, said, “I travel from Andheri to Bandra everyday and will like to book an auto through such service every day.


Source: Hindustan Times, October 13, 2011