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 Home > City Resources > Advertising & Marketing > SMILE


Today, any business organisation must possess an understanding of the rapid changes taking place in technology. Traditional working practices of the past will not work in today's world. In practice, this represents a great challenge to these organisations.

Smile, from the house of Global Groupware Solutions Pvt. Ltd, efficiently addresses the issues spanning the organisational functions of Marketing, Sales, and Customer Service. Smile packs features that not only understand, but also create measures for correcting slip-ups in all the above mentioned sectors. It handles the various levels of business management.

How Smile works

Technical Knowledge Base
Smile identifies problem areas, for which specific descriptions, suggested parts and rectification procedures can be defined.

Marketing Knowledge Base
Smile helps keep everyone in the marketing / sales team of a company updated on the latest prices, case studies, policies etc. Any new entries in the knowledge bases are automatically updated at all locations through replication.

Customer Profile Management
Smile organises your customer information, supporting customers with multiple locations and service agreements / warranties. It profiles the customer and helps in creation of an agreement associated with the customer.

Opportunity Management
Smile allows anyone within the organisation to enter leads, which automatically get routed to the role defined for editing, classifying and assigning these opportunities.

Web enabled
Smile has been designed to harness the power of the Internet for you. It integrates your current business processes with your e-business strategy.

Contract Management
It allows linkages of the customer's service entity with a single construct or with multiple contracts. This feature also helps keep track of renewals and informs the designated sales person well before the expiry date is actually due.

By : Sharmistha Chakrabort

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