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 iCRM - Taking business operations to the 21st Century 

Sovika Infotek Pvt Ltd

iCRM is a Customer Relationship Management application suite for all sizes and types of companies, developed by Sovika Infotek Pvt Ltd, SPIL. iCRM provides an environment and tools to create and evolve a customer-focused database. The applications support integrated processes that allow customer-oriented organisations to retain and grow their customer base.

The team behind iCRMAll customer focused organisations, including sales, marketing, customer service, and senior management will benefit from the integration and automation of all the customer focused processes. iCRM supports direct contact and telephone based activities for in house and field sales agents. Account management, opportunity management, contact management, and forecasting are the key processes integrated under iCRM. Lead tracking, database marketing, quoting and literature fulfillment are only a few of the additional application modules that are integrated under iCRM.

CRMiCRM is designed with a multi-tier architecture, implemented using the Internet and object technologies. Basically, the User Interfaces (Browsers and Windows), Applications and Databases are provided in three separate tiers. The client can be a thin or a full client. A Thin Client has specific user interfaces. Full client includes certain application objects. These objects can be loaded from the server as required.

Talking about the marketing strategies, Amrendra Kumar, Vice President, Marketing, Sovika Infotek said, "Sovika Inoftech is the first Indian company to launch the product, that is the iCRM in the Indian market. We launched the product in Nasscom 2000, in Mumbai. The response towards the product has been overwhelming as today all the companies wants to be customised and product oriented . Today we are having a lot of industry leaders as our clients. With our technical expertise, we hope to grow with double the rate in the coming years, and enhance our client's and partner's productivity."

iCRM at workSovika Infotek Pvt. Ltd is a part of the Sovika Group of the companies that has diversified interests in Chemicals, Information Technology and Aviation. Sovika Infotek was formed in 1992 with a very clear focus of becoming the total solutions provider. Today SPIL has a state of the art development centre at Mumbai with all the latest equipments and infrastructure to undertake any project or development work.

For Further information contact:

Sovika Infotek Pvt Ltd
Guru Nanak Inds, 1st Floor,
Safed Pool, Mumbai - 400072.
Phone: 851 6341 / 859 6969
Fax: 851 5713